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Alex, has a pet kitten Amber, whom she loves more than anything. So when Amber mysteriously vanishes into the cold, Alex is heartbroken.

While helping to set up a Santaland outside Walton Cottage Hospital, Mandy and James spot a stray Jack Russell terrier, and hatch a plan to match the puppy with Charlie, a young patient they have befriended who desperately wants a dog for Christmas.

During the school holiday performance Honey the hamster escapes from her cage and was last seen scurrying out into the snow under a holly bush; and now Mandy and James must find her before she freezes to death.